Support

You can download support packages that contain log files and information that can be sent to support personnel to help troubleshoot the system. You can either download individual log files or download statesaves, which are dumps or livedumps of system data.

You can select individual logs to download to review or send directly to support. You can also increase CIMOM logging levels to add details to the support packages on the CIMOM-related events. However, increasing the logging level can impact system performance and is best used temporarily when you are resolving issues on the system. You can also delete certain types of log files from the system. To preserve the configuration and trace files, any files that match the following wildcard patterns cannot be deleted:

*svc.config*
*.trc
*.trc.old

You can download the following types of support packages:

Standard logs: Contains the most recent logs that were collected for the system. These logs are most commonly used by support to diagnose and solve problems.
Standard logs plus one existing statesave: Contains the standard logs for the system and an existing statesave from any of the nodes in the system. Statesaves are also known as dumps or livedumps.
Standard logs plus the most recent statesave from each node: Contains the standard logs for the system and the most recent statesave from each of the nodes on the system.
Standard logs plus new statesave: Generates a new statesave (livedump) for all the nodes in the system and packages them with the most recent logs.